Contact Support

For technical assistance, bug reports, or general inquiries:

We typically respond within 1-2 business days.

Before Contacting Support

To help us resolve your issue quickly, please try these steps first and gather the following information:

1. Check the Help Page

Many common issues are documented on our Help & Common Errors page with step-by-step solutions.

2. Check Import History

Visit the Import History page to view recent imports and their status.

3. Try Reconnecting

Many issues are resolved by disconnecting and reconnecting to QuickBooks Online.

4. Use Validate Only Mode

Check the "Validate Only" option before importing to identify potential issues without making changes.

Including this information helps us diagnose your issue faster:

Correlation ID - Shown after each import attempt (e.g., ABC123DEF456)
Error Message - The exact error message you received
Import Type - What you were importing (accounts, customers, items, transactions)
Steps to Reproduce - What you did before the error occurred
Screenshot - If possible, a screenshot of the error
Sample File - A sample IIF file that demonstrates the issue (remove sensitive data first)

Click "Disconnect" in the top right, then "Connect to QuickBooks" to refresh your session.

Remove or replace apostrophes ('), quotes ("), and ampersands (&) from names in your IIF file.

QBO Link will update existing records with the same name instead of creating duplicates.

If importing fails after many records, wait 2-3 minutes and try again with a smaller batch.

Help & Common Errors Import History Video Tutorials Back to Import